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ACCOUNT / REGISTRATION
How do I create a My Milus account ?
To create an account, please register your details using the form on our website. Once created, you can access your account in the section « My account ».
Do I have to create an account to place an order ?
Yes, it just takes a few clicks. Then you will be able to place your order. We recommend an account for ease of access to your purchases, warranty and personalised preferences.
How can I change my account details ?
You can edit your personal details on your user account at any time by entering your user ID and password.
What is the status of my personal data ?
We do not communicate any of our customers’ personal data to third parties except for data required to properly execute your order (for example, our logistics partner for any shipments to your correspondence address).
Why should I register my watch ?
Your watch is protected by its registration number, as long as you register it in your name at Milus International SA portal. This can help you for example to access at all time your warranty and recover the watch in the event of loss. We therefore advise you to register your watch online - please create an account, you will find the registration form in the section « Warranty ».
ORDER
How do I place an order ?
Depending on the availability of the products, purchases may be made either through our website when you proceed to checkout or through our Milus team by email (info(@)milus.com) or by phone on +41 (0)32 344 39 39 between 09:00 -12:00 ,13:00 -17:00 from Monday to Friday.
Can I place an order from my smartphone ?
Yes, Milus uses responsive web design so you can shop through your phone, or other mobile devices.
I cannot place an order. What should I do ?
Please contact us so that we can help you, by email (info(@)milus. com) or by phone on +41 (0)32 344 39 39 between 09:00 -12:00 ,13:00 -17:00 from Monday to Friday.
How can I view my orders / invoices ?
You can view everything at any time in your My Milus account.
Where can I purchase Milus products ?
All of our products are available for purchase through Milus website or Milus Team, as well as in our partner stores. To locate a partner store please use our store locator at www.milus.com
How do I pay ?
Payment is made upon confirmation of the order on our website www.milus.com by credit cards, PostCard, PayPal and TWINT. An overcharge may apply based on the chosen mean of payment. You will obviously be informed during your checkout if an overcharge is applied to your order.
Is my payment secure ?
We do not store any of your credit card data on our platform. Data is encrypted using proven SSL technology. All payments are made via a recognised payment interface, Datatrans. Your credit card data is encrypted, in other words encoded prior to the transfer, then decoded on arrival. This means that it cannot be intercepted.
SHIPPING & DELIVERY
Which countries do you ship to ?
We ship to the following countries:........
How can I track my order ?
You will automatically receive a tracking number via email once your order is validaded.
What are the delivery methods ?
Your order will be delivered by Fedex within 3 to 5 working days. Kindly note that when confirming your order, you will get an estimated delivery date.
What are the shipping costs ?
Milus offers free shipping on every item on our website.
RETURN / REFUND
How can I return an order ?
You can make a return request within 30 days from the date of purchase. Please reach our Milus team to validate your return by email (info(@)milus.com) or by phone on +41 (0)32 344 39 39 between 09:00 -12:00 ,13:00 -17:00 from Monday to Friday. Please mention your order number.
What are the conditions to return a product ?
Returns are subject to a quality control once received. Refund will take place only if the quality control is successful. Kindly note that items must be returned unworn, undamaged and unused, and the original packaging included.
Can I track my return order ?
You may track your return via the tracking number provided by our logistic partner. In order to do this, you must enter the return tracking number in the Carrier’s website. We advise you to keep your receipt until the return confirmation is received by email.
Do I pay return shipping costs ?
The shipping for returning watches is free of charge.
How can I get my refund ?
Once your order has been received and reviewed to ensure the return conditions are met, we will proceed with the refund through the original payment method.
AFTER SALE & CUSTOMER SERVICE
How much do repairs or service costs?
In order to assess what your watch needs, we need to see and inspect it. After the warranty period, kindly note that if you refuse the repair offer, a flat fee will be requested (excluding CH VAT and taxes). For more information please contact our Milus team at info(@)milus.com.
If my Milus watch breaks down, can I send it to Milus headquarter for repair ?
Yes, for more information please contact our Milus team at info(@)milus.com.
How often should my watch go in for service ?
We recommend that your watch’s water-resistance be checked every year (partial service with movement check). Like every piece of precision equipment, you should have your MILUS watch serviced by an authorised watch specialist every 4 or 5 years, depending on the conditions in which it is worn. Kindly note that only retailers and after-sales service centres authorized by MILUS are entitled to work on your watch. Any operation carried by a non-authorized service
center or retailer is not covered by our International Guarantee.